Case study
From baby carriers to better shipping carriers - The Liliputi Love story
Parenthood comes with enough unpredictability already, delivery doesn’t have to. For Liliputi Love, PickupBird helped create a shipping experience that felt more flexible and dependable for families by introducing pickup point delivery and multiple carrier options.
By bringing GLS, Foxpost, and MPL services into one place, PickupBird made it easier for Liliputi Love to manage shipping behind the scenes while giving customers more freedom during checkout. Instead of relying on a single delivery method, they could offer a setup that better fits the fast-moving routines of modern parents.
Built around modern parenting
Liliputi Love manufactures and sells baby carriers, babywearing accessories, and soft-soled leather baby shoes across Hungary and the European Union. The brand focuses on products designed to support parents in everyday life through practical and comfortable solutions.
Before PickupBird, the online store operated on a custom-built ecommerce platform, where shipping and order data were transferred to GLS once per day through a file-based process. At the time, home delivery through GLS was the only shipping option available to customers.
As delivery expectations continued changing, Liliputi Love wanted to introduce pickup point shipping and allow customers to choose between different carriers during checkout. Finding a solution that covered the shipping providers most relevant to the Hungarian market quickly became an important part of the transition.
As Liliputi Love put it:
It’s worth choosing a partner that not only provides the app itself, but also offers full support, helping you tailor shipping solutions to the exact needs of your customer base.
More ways to deliver
One of the main reasons Liliputi Love chose PickupBird was its support for GLS, Foxpost, and MPL services within a single app. This made it possible to introduce more delivery options without creating a more complicated shipping process behind the scenes.
The addition of interactive map-based pickup point selection also became an important part of the customer experience, giving shoppers a more visual and convenient way to choose delivery locations during checkout.
According to the team, pickup point delivery has become especially popular because it offers customers a more flexible and often more affordable alternative to home delivery.
Designed for day-to-day use
After a short onboarding process, the Liliputi Love team was able to use PickupBird confidently across everyday shipping tasks. Whenever questions came up, the live chat support team remained available to help resolve issues quickly.
The online store currently uses PickupBird for:
- interactive pickup point selection
- bulk label printing
- shipping management across multiple carriers
Having these functions available within one system helped simplify shipping coordination while making shipping processes simpler to manage internally.
Support that keeps things moving
For Liliputi Love, support became an important part of the overall experience of using PickupBird. The team described the support experience as:
“Fast, helpful, solution-oriented.”
For growing ecommerce businesses, having access to responsive support can make a significant difference when introducing new delivery methods and adapting shipping processes to changing customer expectations.
Making delivery feel more flexible
For Liliputi Love, introducing pickup point delivery and multiple carrier options was not just about expanding shipping methods, but about creating a delivery experience that better fits the expectations of modern families.
The case highlights how important flexibility and convenience have become for ecommerce brands serving customers with different schedules, routines, and preferences. By bringing carrier management, pickup point selection, and shipping coordination into one place, PickupBird helped create a delivery setup that feels practical both for the business and for its customers.
Industry
Mother & Kids
Partner
Liliputi Love
How we helped
Pickup point implementation, Shipping integration, Bulk label printing, Order management
73% Of Shoppers Prefer Pickup Delivery
73% Of Shoppers Prefer Pickup Delivery